AHIMA Issues Apology for Website Troubles

To Our Loyal AHIMA Members and Customers: 
  
As you may be aware, AHIMA ended 2016 by undergoing construction to better manage and improve our online presence, including MyAHIMA, the CEU Center, and the AHIMA Store. These changes were part of a planned conversion to a new association management system.

Shortly after the system went live, we encountered a number of unexpected and challenging problems. As a result, members and customers had difficulties logging into MyAHIMA, updating membership, inputting CEUs, and more. In addition, these issues caused unusually high call volumes and longer wait and response times. 

The issues we faced were truly unforeseen, and we fully recognize they caused significant stress and unhappiness among AHIMA members and customers. 

We are sorry for any inconvenience this caused and we greatly appreciate your patience as we work through these issues. We want to let you know what we are doing to correct the situation:

• We more than doubled staff to answer your calls, with increased staffing during peak periods.
• Staff is working around the clock to resolve the remaining problems and address all inquiries.
• We established a task force dedicated to identify and prioritize issues and deploy solutions.
• We extended CEU earning and reporting deadlines to March 31, 2017 for AHIMA certification holders whose cycle ended December 31, 2016. Please click here for further details.

As with any complex conversion, correcting these problems properly takes time. We want members and customers to access their information as soon as possible and we commit to responding to all inquiries, whether made by phone or e-mail as soon as possible.

AHIMA is committed to addressing all concerns to ensure that HIM professionals are equipped with the skills and tools needed to lead. We appreciate your continued loyalty and support and promise to do better. 

Sincerely, 
Lynne Thomas Gordon, AHIMA CEO and the AHIMA Team 

Please click here for a video message from our CEO.

Source: AHIMA