Most Wired Hospitals Focus on Security and Patient Engagement

Health data security and patient engagement are top priorities for the nation's hospitals, according to results of the 17th annual HealthCare's Most Wired Survey, recently released by the American Hospital Association's Health Forum and the College of Healthcare Information Management Executives (CHIME). The 2015 Most Wired survey and benchmarking study, in partnership with CHIME and sponsored by VMware, is a leading industry barometer measuring IT use and adoption among hospitals nationwide. The survey of more than 741 participants, representing more than 2,213 hospitals, examined how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management, quality and safety, and clinical integration.

According to the survey, hospitals are taking more aggressive privacy and security measures to protect and safeguard patient data. Top growth areas in security among this year's Most Wired organizations include privacy audit systems, provisioning systems, data loss prevention, single sign-on and identity management. The survey also found the following:

• 96% of Most Wired organizations use intrusion detection systems compared with 85% of the all respondents. Privacy audit systems (94%) and security incident event management (93%) are also widely used.

• 79% of Most Wired organizations conduct incident response exercises or tabletop tests annually, a high-level estimate of the current potential for success of a cybersecurity incident response plan, compared to 37% of all responding hospitals.
• 83% of Most Wired organizations report that hospital board oversight of risk management and reduction includes cybersecurity risk.

"With the rising number of patient data breaches and cybersecurity attacks threatening the health care industry, protecting patient health information is a top priority for hospital customers," says Frank Nydam, senior director of health care at VMware. "Coupled with the incredible technology innovation taking place today, health care organizations need to have security as a foundational component of their mobility, cloud and networking strategy and incorporated into the very fabric of the organization."

As hospitals and health systems begin to transition away from volume-based care to more integrated, value-based care delivery, hospitals are utilizing IT to better facilitate information exchange across the care settings. This includes greater alignment between hospitals and physicians. According to the survey, the physician portal is a key factor in strengthening physician-hospital alignment:

• In 84% of Most Wired organizations, physicians can view and exchange other facilities' results in the portal compared with 63% of hospitals surveyed.

• 76% use the portal and EHR to exchange results with other EHRs and health information exchanges compared with 56% of those surveyed.
• 81% can communicate with patients via e-mail or alerts in contrast to 63% of all respondents.

Driven beyond the requirements of meaningful use stage 2, this year's Most Wired hospitals are utilizing the benefits of a patient portal to get patients actively involved in their health and health care. For instance, 89% of Most Wired organizations offer access to the patient portal through a mobile application. Other key findings include the following:

• 67% of Most Wired hospitals offer the ability to incorporate patient-generated data.

• 63% offerself-management tools for chronic conditions.
• 60% offer patient-specific education in multiple languages.

"We commend and congratulate this year's Most Wired hospitals and their CIOs for improving care delivery and outcomes in our nation's hospitals through their creative and revolutionary uses of technology," says CHIME CEO and President Russell P. Branzell, FCHIME CHCIO. "These Most Wired organizations represent excellence in IT leadership on the frontlines of healthcare transformation."

"Congratulations to our nation's Most Wired hospitals for harnessing the potential of information technology to improve quality care and patient safety and lower health care costs," says Rich Umbdenstock, president and CEO of the AHA. "At the forefront of the field, these hospitals are setting the bar for protection of patient data through discerning security measures."

Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners visit www.hhnmag.com.

Source: The College of Healthcare Information Management Executives